Shipping & Returns
PRIMAL POWER RETURN POLICY
Primal Power is committed to making our customers experience the best it can be. Given that we offer a food product with a limited shelf life, we are unable to accept product returns in most cases. If you are not satisfied with your online purchase, please reach out to our customer service team within 30 day of receipt of your order. Our team will happily work with you and attempt to resolve any issues that you may have. To be eligible for a return, your order must be in the same condition that you received it. Receipt or proof of purchase is required.
To inquire or request a return, you can contact us at info@primalpower.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.